1. Overview
Zenxel (“App”) values your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using Zenxel you consent to this policy.
2. Data We Collect
- Account Data: Apple provides limited information such as country and anonymous identifiers to enable purchases.
- Artwork & Prompts: Stored locally on your device by default. We access them only if you choose to export, sync, or send them to support.
- Diagnostics: Crash logs and performance metrics collected via Apple for improving stability.
- Support Messages: Emails or in-app tickets you send to us.
3. How We Use Data
- Provide and maintain the App’s core features.
- Process purchases and verify subscription status.
- Respond to support requests and troubleshoot issues.
- Analyze anonymized usage trends to improve prompts, palettes, and accessibility.
4. Data Sharing
- Apple: Handles payments, crash reporting, and analytics per their policies.
- Service Providers: Email routing (e.g., HelpScout) for support tickets, bound by confidentiality agreements.
- Legal Requirements: We may disclose information if required by law or to protect our rights and users.
5. Data Retention
We retain support messages and optional opt-in gallery submissions for as long as necessary to provide service or comply with legal obligations. Local artwork remains on your device until you delete it.
6. Your Rights
- Request access, correction, or deletion by emailing privacy@zenxel.app.
- Disable analytics via iOS Settings → Privacy → Analytics & Improvements.
- Withdraw consent for marketing emails by clicking “unsubscribe.”
7. Children’s Privacy
Zenxel is not directed to children under 13. If we learn that we collected data from a child without parental consent we will delete it promptly.
8. International Transfers
We operate from Singapore and may process data in the United States or other countries. We implement safeguards consistent with applicable laws.
9. Changes to This Policy
We may update this Privacy Policy to reflect new features or legal requirements. Revisions will be posted here with a new “Last updated” date.
10. Contact
For privacy questions or requests, email privacy@zenxel.app or mail Lumenfield Studio, 12 Marina View, Singapore 018961.
3. How We Use Data
- Provide and maintain the App’s core features.
- Process purchases and verify subscription status.
- Respond to support requests and troubleshoot issues.
- Analyze anonymized usage trends to improve prompts, palettes, and accessibility.
4. Data Sharing
- Apple: Handles payments, crash reporting, and analytics per their policies.
- Service Providers: Email routing (e.g., HelpScout) for support tickets, bound by confidentiality agreements.
- Legal Requirements: We may disclose information if required by law or to protect our rights and users.
5. Data Retention
We retain support messages and optional opt-in gallery submissions for as long as necessary to provide service or comply with legal obligations. Local artwork remains on your device until you delete it.
6. Your Rights
- Request access, correction, or deletion by emailing privacy@zenxel.app.
- Disable analytics via iOS Settings → Privacy → Analytics & Improvements.
- Withdraw consent for marketing emails by clicking “unsubscribe.”
7. Children’s Privacy
Zenxel is not directed to children under 13. If we learn that we collected data from a child without parental consent we will delete it promptly.
8. International Transfers
We operate from Singapore and may process data in the United States or other countries. We implement safeguards consistent with applicable laws.
9. Changes to This Policy
We may update this Privacy Policy to reflect new features or legal requirements. Revisions will be posted here with a new “Last updated” date.
10. Contact
For privacy questions or requests, email privacy@zenxel.app or mail Lumenfield Studio, 12 Marina View, Singapore 018961.